Withdrawal, Transfer and Refund Policy

Policies differ by course type. Please review your course code to determine which policy applies. Degree-credit courses can be identified by the course code pattern, ABCD*1234. All other course codes indicate continuing education courses. If you require further clarification, please contact Learner Services. 

Withdrawals

Requests to drop a course are completed through the My OpenEd Student Portal under My Enrolment History. Find the course you wish to withdraw from and select Request Drop in the Actions and Status column. You will be notified via email when your request is approved or denied. 

Refunds

Online and Face-to-Face Courses Six Weeks or More in Length
  • A full refund will be issued provided Open Learning and Educational Support (OpenEd) receives a drop request at least 30 days prior to the course start date.
  • If the drop request is received by OpenEd after 30 days and before the end of the first week of the course, a full refund, less a 20% administration fee will be provided.
  • No refunds will be provided after the end of the first week of the course.
  • No withdrawals will be accepted after the last day of class.
  • Failure to take part in a course does not constitute notification of withdrawal and will result in the forfeiture of the entire course fee. By withdrawing from the course, you avoid academic penalty (e.g. a grade of F on your academic record).
Online Courses Under Six Weeks in Length
  • A full refund will be issued provided Open Learning and Educational Support (OpenEd) receives a drop request at least 30 days prior to the course start date.
  • If the drop request is received by OpenEd after 30 days and prior to the course start date, a full refund, less a 20% administration fee, will be provided.
  • No refunds will be provided after the course start date.
  • No withdrawals will be accepted after the last day of class.
  • Failure to take part in a course does not constitute notification of withdrawal and will result in the forfeiture of the entire course fee. By withdrawing from the course, you avoid academic penalty (e.g., a grade of F on your academic record).
Face-to-Face (Remote Instruction) and Intensive Courses Under Six Weeks in Length
  • A full refund will be issued provided OpenEd receives a drop request at least 30 days prior to the course start date.
  • If the drop request is received by OpenEd after 30 days and before 14 days prior to the course start date, a 70% refund, less a 20% administration fee, will be provided.
  • No refunds will be provided after 14 days prior to the course start date.
  • No withdrawals will be accepted after the last day of class.
  • Failure to take part in a course does not constitute notification of withdrawal and will result in the forfeiture of the entire course fee. By withdrawing from the course, you avoid academic penalty (e.g. a grade of F on your academic record).

  • A full refund will be issued provided Open Learning and Educational Support (OpenEd) receives a drop request at least 30 days prior to the course start date. 

  • If the drop request is received by OpenEd after 30 days and prior to the course start date, a full refund, less the $500 deposit paid upon registration, will be provided. 

  • If the drop request is received by OpenEd on or after the course start date, a refund will be provided according to the following schedule:

Timeframe 

% Refund When Student Withdraws  

Greater than 1 month from on-site start date 

100%  

1 month or less from start date 

100% - $500  

Week 1 through to Monday of Week 2 

97% - $500  

From Tuesday of Week 2 through to Monday of Week 3 

94% - $500  

From Tuesday of Week 3 through to Monday of Week 4 

90% - $500  

From Tuesday of Week 4 through to Monday of Week 5 

87% - $500  

From Tuesday of Week 5 through to Monday of Week 6 

84% - $500  

From Tuesday of Week 6 through to Monday of Week 7 

80% - $500  

From Tuesday of Week 7 through to Monday of Week 8 

77% - $500  

From Tuesday of Week 8 through to Monday of Week 9 

74% - $500 

From Tuesday of Week 9 through to Monday of Week 10 

70% - $500  

From Tuesday of Week 10 through to Monday of Week 11 

67% - $500  

From Tuesday of Week 11 through to Monday of Week 12 

64% - $500  

From Tuesday of Week 12 through to Monday of Week 13 

60% - $500  

From Tuesday of Week 13 through to Monday of Week 14 

57% - $500 

From Tuesday of Week 14 through to Monday of Week 15 

54% - $500 

After Monday of Week 15  

No Refund Due 

Refunds are not provided for students funded through grants and bursaries. 

Course Transfers

A $100.00 administrative fee applies for transfers requested less than 15 working days before the course start date.

Course Cancellations and Postponements

OpenEd reserves the right to change or cancel a course at any time. When it is necessary to cancel or postpone a course, OpenEd will make every effort to notify all students. It is important that you provide your full contact information including an email address when registering. In such cases, the paid course fee(s) will be refunded.

OpenEd’s liability is limited to the reimbursement of paid course fee(s). OpenEd will not be responsible for travel or other related expenses incurred by the registrant.

Withdrawals

Requests to drop a course are completed through the My OpenEd Student Portal under My Enrolment History. Find the course you wish to withdraw from and select Request Drop in the Actions and Status column. You will be notified via email when your request is approved or denied. 

Refer to the Open Learning Program Calendar for the schedule of dates. Courses must be dropped by the last day of class to avoid academic penalty. Dropping a course after the deadline is allowed only in exceptional circumstances and requires the approval of the Academic Review Sub-Committee.

Refunds

Refer to the Open Learning Program Calendar for the refund schedule. The $75 resource fee is non-refundable after the 5th class day of the semester.

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