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Course Description

A group of workers smiling and standing in a warehouse

Human resource issues can be some of the more complex challenges that participants will face on a day-to-day basis. This course provides students with information (e.g., labour and management legislation) and skills needed to successfully address human resource issues that affect employees in a facilities operations, construction, and maintenance environment.

Learning Outcomes

By the end of the course, the learner should be able to:

  • Describe labour and employment law as it relates to employment relationships in Facilities Management.
  • Apply strategies to ensure compliance with applicable collective agreements, legislation and other binding decisions.
  • Exercise tactics, techniques and skills in performance management, coaching and counseling. 
  • Build, engage and motivate teams to desired levels of performance through various strategies.
  • Manage team and employee performance.

Course Topics

  • Legislation Requirements  (e.g., Labour and employment law, employment relationships, compliance with applicable legislation, such as duty to accommodate, equity, diversity in the workplace)
  •  Labour Relations (e.g., Implications of collective agreements, labour relations processes, collective bargaining, contract negotiations, grievances and arbitrations)
  • Managing Performance (e.g., Coaching and performance counselling skills, performance management processes, managing and leading effectively)
  • Team Building (e.g., Creating and motivating high performing teams, rewards, recognition, morale)


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Assignment Weight %
Participation 10
Assignments 50
Final Examination  40

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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