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Course Description

Two women having a conversation in an office setting.

Develop the leadership skills you need to engage in, lead and sustain a coaching culture where you work or volunteer. Throughout this course, you will go step by step through a performance management cycle. On this dynamic journey, you will define performance expectations, communicate these expectations, and practice giving and receiving feedback. You will learn how to identify performance gaps and how to address them quickly. Finally, you will pull it all together by sharing your insights into what you have learned and assessing your development as a leader in a coaching culture.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Identify key aspects of a performance management cycle
  • Develop an example of behavioural-based performance expectations and their measurement
  • Demonstrate the Observation, Impact© Model of positive and developmental feedback
  • Analyze the value of developmental feedback to improving performance
  • Develop an action plan to bridge specific performance gap(s)

Course Topics

  • The Performance Management Cycle in a Coaching Culture
  • Defining Performance Expectations
  • Communicating Performance Expectations
  • Offering Positive and Developmental Feedback
  • Receiving Feedback
  • Discussing Performance Gaps
  • Discerning How to Hold People Accountable
  • Moving Theory into Action

Sample Careers

After completing the Coaching for Leadership Certificate program, you will be able to coach employees in achieving their performance goals and identify areas for further development. If you are a human resources (HR) professional, coaching is a skill set that will make you more marketable for jobs/roles within the human resources profession.


Assessment Item Weight
Discussion Participation (2 x 10%) 20%
Initial Self-Assessment of Performance Management Fundamentals 10%
Leadership Accountability in the Workplace - Paper 30%
Final Self-Assessment of Performance Management Fundamentals and Individual Development Plan 40%
Total 100%

Please note that the course assessment is subject to change.

Sponsoring Partner

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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