Course Description

Develop the leadership skills you need to engage in, lead and sustain a coaching culture where you work or volunteer. Throughout this course, you will go step by step through a performance management cycle. On this dynamic journey, you will define performance expectations, communicate these expectations, and practice giving and receiving feedback. You will learn how to identify performance gaps and how to address them quickly. Finally, you will pull it all together by sharing your insights into what you have learned and assessing your development as a leader in a coaching culture.

Learning Outcomes

Upon successful completion of this course, you will be able to:

• Identify key aspects of a performance management cycle
• Develop an example of behavioural-based performance expectations and their measurement
• Demonstrate the Observation, Impact© Model of positive and developmental feedback
• Analyze the value of developmental feedback to improving performance
• Develop an action plan to bridge specific performance gap(s)

Course Topics

• The Performance Management Cycle in a Coaching Culture
• Defining Performance Expectations
• Communicating Performance Expectations
• Offering Positive and Developmental Feedback
• Receiving Feedback
• Discussing Performance Gaps
• Discerning How to Hold People Accountable
• Moving Theory into Action

Sample Careers

Assessment

Please note that the course assessment is subject to change.

Sponsoring Partner

• Gordon S. Lang School of Business and Economics

Applies Towards the Following Certificates

• Certificate in Coaching for Leadership : Certificate in Coaching for Leadership