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Course Description

Female in an office space engaged in conversation with a group of people

Leaders, as well as team members, have a responsibility to harness conflict and build trust. Harnessing conflict for the benefit of all requires vision and skill. This course explores how to benefit from diverse perspectives, develop a collaborative approach and manage bullying behaviour in a coaching culture.

Designed For

Senior leaders, managers, supervisors, human resource professionals, project managers and organizational consultants or anyone in a leadership role with direct reports.

Learning Outcomes

By the end of the course, the learner should be able to:

  1. Identify the behaviours that foster trusting relationships;
  2. Create a personal development action plan based on the concept of social + emotional intelligence;
  3. Discuss the core literature on harnessing conflict and building trust;
  4. Explain the stages of team development and the leader’s role at each stage to enhance productivity;
  5. Recognize the various forms of workplace conflict and the models designed to resolve them;
  6. Analyze conflict scenarios and role-play strategies to solve them;
  7. Describe bullying behavior and develop a bully-free workplace strategy; and
  8. Critically analyze a work-place conflict case study and make recommendations to resolve it.

Sample Careers

After completing the Coaching for Leadership Certificate program, you will be able to coach employees in achieving their performance goals and identify areas for further development. If you are a human resources (HR) professional, coaching is a skill set that will make you more marketable for jobs/roles within the Human Resources profession.


Assessment Item Weight
Discussion Participation 20%
Development Action Plan (SEIP) 15%
Reflection Journal Part 1 5%
Reflection Journal Part 2 10%
Role Plays (Conflict Scenario Analysis) 20%
Case Study: The Garden Depot 30%
Total 100%


College of Business and Economics

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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