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Course Description

This course examines the application of business management principles and procedures within casinos. Major topics include: the global and Canadian casino industries, regulation and control, casino accounting and statistics, casino marketing, security and surveillance, human resources, customer service, and specific casino operational management components.

Learning Outcomes

By the end of the course, the learner should be able to:

  • Explain the historical framework of the development of the global and Canadian Gaming and Casino Industries;
  • Develop and demonstrate an understanding of gaming and casino industries terminology and its application;
  • Develop and demonstrate an understanding of gaming systems and procedures;
  • Identify and describe the operating characteristics of electronic and table gaming;
  • Analyze and explain the organizational structure and staffing models of a casino;
  • Identify and describe the functional relationships among the departments in a casino;
  • Describe the functions of various casino departments in relation to the guest service cycle;
  • Develop an appreciation of the complexities and multiplicity of casino management; and
  • Realize the value of exchanging views on a wide range of topical gaming industry related issues.

Course Topics

  • History of the Gaming Industry
  • Global & Canadian Casino Industry
  • Regulation & Control of the Canadian Casino Industry
  • Sociological Impact of Gaming
  • Casino Operations Management
  • Electronic & Table Games
  • Security & Surveillance within Casinos; Casino Design & Management; & Recruitment & Raining
  • Casino Accounting and Statistics
  • Casino Services: Food & Beverage; Entertainment & Event Management; & Customer Service
  • Marketing
  • Future of the Casino Industry

Additional Requirements

Prerequisite(s): (1 of HROB*2090, HROB*2100, HTM*2200), (1 of ACCT*2230, AGEC*2230, BUS*2230, HTM*3070

Restriction(s): This is a Priority Access Course. Some restrictions may apply during some time period. Please contact the department for more information. Students must be legal age of 19 or over.



Weight %

Assignment 1: Introduce Yourself


Assignment 2: Casino Visit


Assignment 3: Open-for-Discussion – Problem Gambling


Assignment 4: Research Project


Assignment 5: Open-for-Discussion– Marketing


There is no final exam for this course.

Technical Requirements

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*Course details are subject to change.


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Section Title
Casino Operations Management
May 07, 2020 to July 31, 2020
Contact Hours
Delivery Options
Course Fee(s)
Domestic Tuition Fee (0.5 units) $683.39 Click here to get more information
International Tuition Fee (0.5 units) $2,504.99 Click here to get more information
Available for Credit
0.5 units
Section Notes
Note: If you are in a degree program at the University of Guelph, please DO NOT register using the link above. You must register through WebAdvisor.
Section Materials
  • Textbook (Unconfirmed) (Mandatory) Casino Operations Management by J. Kilby and J. Fox. © 2005 John Wiley & Sons Inc. 2nd edition ISBN 9780470073643
  • Course Reader (Unconfirmed) (Mandatory) Casino Operations Management Course Reader Revised Nov 2009 edition
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