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Course Description

As operational demands of organizations continue to evolve, it is necessary to understand the process for securing external vendors to provide products, services and desired price points.

Learn about a variety of vendor management philosophies, approaches and resources that will guide you in effectively managing vendor relationships. Using an active learning process, you will engage in case studies, hands-on activities, and workplace scenarios to develop an integrated understanding of how vendors are managed so you can maximize your performance and success within your organization.

The course will focus on ways to identify, understand and comply with relevant legislation and regulations, so you can uphold an ethical approach to achieving your desired results.

While more broadly applicable, the course focuses on a public sector context and utilizes examples from school board and municipal environments. You are invited to apply your knowledge and experience while engaging in the learning.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Articulate how vendor relationships impact an organization
  • Identify and describe legislation and regulations that impact vendor management
  • Utilize a vendor contract to provide the framework for managing the relationship
  • Identify the differences between and/or inter-relationship with working with an external vendor versus internal or external stakeholders
  • Explain the importance of effective relationships with vendors and the impact of relationship breakdown
  • Utilize negotiation skills and techniques for managing vendor resources
  • Engage in difficult and productive conversations with vendors
  • Where possible, demonstrate improvements and gains through enhanced vendor management policies and/or practices
  • Uphold an ethical approach to vendor management

Course Topics

  • Planning for the Vendor Relationship
  • Working with the Vendor
  • Monitoring the Vendor
  • Critical Conversations
  • Measuring Results
  • Reporting

Additional Requirements

Supply Chain Management Association Ontario (SCMAO) Exemptions

Those successfully completing this course will receive a SCMAO exemption for the following SCMP program components:

  • Interactive Workshop 4: Competitive Bidding, Contract Preparation and Contract Management


The course assessment has not yet been confirmed.

Sponsoring Partner

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.


Enrol Now - Select a section to enrol in

Section Title
Vendor Management
Remote Instruction
12:00PM to 3:30PM
February 19, 2021
Remote Instruction
Monday, Tuesday, Wednesday, Thursday, Friday
12:00PM to 4:30PM
February 22, 2021 to February 26, 2021
Final Examination
12:00PM to 2:00PM
March 01, 2021
Schedule and Location
Contact Hours
  • Virtual
Delivery Options
Remote Instruction  
Potential Discount(s)
Section Notes

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

CourseLink access begins Thursday February 11, 2021 at 12:01 p.m. ET

Course registration closes Wednesday, February 17, 2021 at 4:00 p.m. ET

View the Course Policy: Withdrawals, Refunds, Transfer, Cancellations, Postponements and COVID-19.

Contact our main office if you require assistance.

This course is delivered remotely and in real time.

Remote Delivery Orientation (Mandatory) (Zoom & CourseLink): Thursday, February 18, 2021 (12:00 to 2:00 p.m.)

If due to extenuating circumstances there is a need to reschedule, the rescheduled instruction day will occur the morning following the rescheduled session (e.g. 8:00 a.m. - 12:00 p.m. - TBA)

Review the Basic System Requirements for remote delivery using Courselink:

  • Desktop/laptop (preferred) or tablet
  • Internet Browser: Chrome, (preferred) or Microsoft Edge (Chromium)
  • Internet Bandwidth: 2-3Mbps (Test your speed)
  • Webcam (Camera usually built into laptop or tablet; external can be used)
  • Headset or Microphone and Speaker (usually built into laptop or tablet)
Section Materials
  • Textbook (Confirmed) (Mandatory) Vendor Management: An insider’s strategies to win and create long lasting change. by Carrideo, A. 2015 edition ISBN 978-1514315200 BTM Group
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