Sign Up for Email Updates

Course Description

PSW sitting at a table helping a client play a board game.

Time management and organization are important skills for personal support workers but, when over-emphasized, can lead to a care environment that is task-focused rather than client-centred.

Develop a toolkit of flexible thinking and problem-solving strategies that allow you analyze and adapt to unexpected situations in the workplace in ways that support and maintain person-centred care.

Earn a digital badge in this course to share your achievement!

Learning Outcomes

Upon successful completion of this course, you will be able to:

  1. Analyze and prioritize difficult situations to determine an appropriate course of action
  2. Approach decision-making using both creative and analytical thinking skills
  3. Shift your thinking and behaviours to adapt to changes in client and workplace demands in ways that support and maintain person-centred care
  4. Develop multiple solutions in a team-based setting, to complex workplace scenarios, involving clients, their families, and team members

Course Topics

  • Setting the Stage for Care: Become the “I” in Team
  • Creative Approaches to Problem Solving
  • Application of Creative Problem Solving
  • Collaborative Solution Building
  • Application of Collaborative Solution Building

Additional Requirements

  • This course is intended for those working within the Personal Support Worker field and for adult learners who are at least 18 years of age.
  • There are no prerequisites for this course
  • You can expect to spend 8 hours per week to complete the course content, readings, activities, and assignments.


Assessment Item Weight Learning Outcomes
Prioritizing Needs Assignment 25% 1
Discussions (2) 10% 2, 3
Creative Approaches for Caregivers Assignment 30% 2
Collaborative Solution-Building Assignment 35% 3, 4
Total 100%  

Please note that the course assessment is subject to change.

Sponsoring Partners

OSAP Eligibility

This course is eligible for Ontario grant and loan assistance through the Ontario Student Assistance Program (OSAP) for Micro-credentials. Learn more about how to apply for OSAP assistance.

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

Required fields are indicated by .