Sign Up for Email Updates

Course Description

Help injured or ill employees achieve their maximum level of functioning and ability. Learn how to implement the appropriate accommodations to help employees remain at work or facilitate a safe and timely return to work.

You will examine key concepts and models, critical legislation and regulations, and best practices for dealing with complex disability case management. By engaging in an active learning approach with case studies and workplace scenarios, you will be able to strengthen your complex disability case management skills.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Apply advanced concepts of disability case management
  • Recognize the internal and external factors—legislation, regulations, policy, insurance benefits, human resources, collective agreements—that influence disability case management
  • Identify characteristics of a disability occupational or non-occupational claim, patterns of disability and incidence, and their impact on the workplace
  • Develop and coordinate chronic/complex treatment plans—such as needs assessments, job analysis and modifications, transitional work planning and implementation, and evaluation of the process and program—using current concepts and evidence-based best practices
  • Utilize resources needed to proactively and efficiently manage chronic/complex claims to maximize benefit and outcome
  • Employ effective measurement, communication and reporting strategies

Course Topics

  • Legislation and Regulations
  • Case Definition and Profile
  • Case Analysis
  • Remain at Work/Return to Work
  • Workers' Compensation
  • Shared Responsibilities – Employee and Manager
  • Timely Decisions on Benefits
  • Eligibility and Entitlement
  • Administration of Claims
  • Proactive Discussions
  • Rehabilitation
  • Appeals
  • Quality Assurance, Audits, and Evaluation of Outcomes

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

Required fields are indicated by .