Withdrawal, Transfer and Refund Policy

Withdrawals

Requests to drop a course are completed through the My OpenEd Student Portal under My Enrolment History. Find the course you wish to withdraw from and select Request Drop in the Actions and Status column. You will be notified via email when your request is approved or denied. 

Refunds

Online courses and programs and face-to-face courses over six weeks in length

  • A full refund will be issued provided Open Learning and Educational Support (OpenEd) receives a drop request at least 30 days prior to the course start date.
  • If the drop request is received by OpenEd after 30 days and before the end of the first week of the course, a full refund, less a 20% administration fee will be provided.
  • No refunds will be provided after the end of the first week of the course.
  • Failure to take part in a course does not constitute notification of withdrawal and will result in the forfeiture of the entire course fee.

Face-to-face courses and intensive programs under six weeks in length

  • A full refund will be issued provided OpenEd receives a drop request at least 30 days prior to the course start date.
  • If the drop request is received by OpenEd after 30 days and before 14 days prior to the course start date, a 70% refund, less a 20% administration fee, will be provided.
  • No refunds will be provided after 14 days prior to the course start date.
  • Failure to take part in a course does not constitute notification of withdrawal and will result in the forfeiture of the entire course fee.

Course Transfers

A $100.00 administrative fee applies for transfers requested less than 15 working days before the course start date.

Course Cancellations and Postponements

OpenEd reserves the right to change or cancel a course at any time. When it is necessary to cancel or postpone a course, OpenEd will make every effort to notify all students. It is important that you provide your full contact information including an email address when registering. In such cases, the paid course fee(s) will be refunded.

OpenEd’s liability is limited to the reimbursement of paid course fee(s). OpenEd will not be responsible for travel or other related expenses incurred by the registrant.

Withdrawals

Requests to drop a course are completed through the My OpenEd Student Portal under My Enrolment History. Find the course you wish to withdraw from and select Request Drop in the Actions and Status column. You will be notified via email when your request is approved or denied. 

Refer to the Open Learning Program Calendar for the schedule of dates. Courses must be dropped by the end of the 40th class day to avoid academic penalty. Dropping a course after the deadline is allowed only in exceptional circumstances and requires the approval of the Academic Review Sub-Committee.

Refunds

Refer to the Open Learning Program Calendar for the refund schedule. The $75 resource fee is non-refundable after the 5th class day of the semester.