1700001 - Effective Veterinary Teams
Course Description
Designed specifically for you and your organization, learn to elevate communication and leadership skills to support transformative change in veterinary care. By focusing on relationship-centered veterinary medicine, you will learn to enhance team function and client interactions, crucial for addressing the evolving demands of the field. Emphasize the higher purpose of fostering a compassionate, inclusive veterinary environment and the evolving role of registered veterinary technicians, building trust, managing conflict and promoting mutual respect. Learn to implement relationship-centred veterinary medicine and use effective communication tools to improve team function and client interactions. Critical aspects of leadership and followership roles, regulatory landscape, and creating a psychologically safe workplace to prevent burnout and compassion fatigue are also covered. Through practical applications, you will develop the confidence to lead and collaborate effectively, positioning yourself to tackle current challenges and future opportunities in veterinary practice. This preparation ensures that you are equipped to deliver high-quality care, drive innovation, and contribute to the success of your practice, ultimately enhancing access and advancing the future of veterinary services.
Learning Outcomes
Upon successful completion of this course, you will be able to:
- Describe the regulatory environment for registered veterinary technicians, including authorized activities and co-accountability for delivering services and care in a veterinary team
- Articulate ways to implement the principles of relationship-centred veterinary medicine in a technician-led context
- Employ strategies to enhance veterinary team performance, including building trust, effective communication, giving and receiving feedback, managing conflict, and enhancing mutual respect
- Develop strategies to foster a workplace environment that promotes psychological safety, manages conflict effectively, and drives cultural change. 5. Articulate ways to advocate for expanded RVT participation in clinic leadership and client care
Course Topics
- Understanding of Different Workplace Personality Types and Their Communication Styles
- Difficult Interactions/Conversations (conflict management) - Strategies for Navigating Conflict Management
- Review Communication Technologies and Their Use in the Veterinary Setting
- Burnout
- DEIA/Inherent Biases
- Emotional IQ
- Compassion Fatigue
- QPR – Question, Persuade, Refer
- RVT Regulations
- Utilization of Team Members
Assessment
| Assessment Item | Weight |
|---|---|
| Discussions | 35% |
| Quizzes | 10% |
| Written Assignments | 55% |
| Total | 100% |
Please note that the course assessment is subject to change.
Technical Requirements
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*Course details are subject to change.