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Course Description

Develop your skills and knowledge of conducting effective negotiations and contract administration, and examining strategies, tactics, and behavioural rules used in the negotiation process. Discover how to effectively administer a collective agreement and strategies to maintain positive union and management relationships is provided.

The course utilizes a variety of active learning approaches, including discussions, case studies, and simulations to address labour relations topics, including negotiations, grievances, arbitrations, investigations, and progressive discipline.

While more broadly applicable, the course primarily draws on examples from an Ontario school board context. You are invited to apply your knowledge and experience while engaging in the learning

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Identify the historical and current perspectives on the purpose and benefits of unions in the public and private sectors
  • Implement strategies to prepare for, conduct and work towards agreement within the collective bargaining process
  • Identify and demonstrate conflict management and problem-solving strategies
  • Identify and apply key concepts and practices used to interpret and successfully administer collective agreements, including employee relations, grievances, investigations, discipline, and termination
  • Understand and apply effective investigation strategies to guide decisions related to discipline, and termination within the framework of a collective agreement

Course Topics

The course topics include:

  • Perspectives on the value of unions
  • Canada’s labour laws
  • Collective Bargaining
  • School Boards Collective Bargaining Act, 2014
  • Maintaining positive labour relations
  • Conflict resolution and problem-solving
  • Labour relations management challenges in Ontario
  • Managing grievances
  • Arbitration process
  • Workplace investigations
  • Progressive Discipline


Assessment Item Weight
Individual Assignment: The Importance of Labour-Management Relations 5%
Mini Quizzes (3 x 5%) 15%
Group Assignment #1: Managing Sanctions 10%
Group Assignment #2: Maintaining Positive Labour-Management Relations 10%
Group Assignment #3: Managing a Harassment Allegation 10%
Group Assignment #4: Managing a Grievance Process 10%
Group Assignment #5: Investigations 10%
Group Assignment #6: Managing a Complex Multi-issue School Situation 10%
Final Exam 20%
Total 100%

Please note that the course assessment is subject to change.

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.

Enrol Now - Select a section to enrol in
Section Title
Labour Management Relations
Remote Instruction
9:00AM to 4:00PM
February 13, 2024 to March 05, 2024
Final Examination
9:00AM to 11:00AM
March 12, 2024
Schedule and Location
Contact Hours
  • Virtual
Delivery Options
Remote Instruction  
Course Fee(s)
Potential Discount(s)
Section Notes

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

CourseLink access begins Friday, February 9, 2024 at 12:00 p.m. ET

Course registration closes Friday, February 9, 2024 at 4:00 p.m. ET

View the Course Policy: Withdrawal, Transfer and Refund Policy.

Contact our main office if you require assistance.

This course is delivered remotely and in real time.

Review the Basic System Requirements for remote delivery using CourseLink:

  • Desktop/laptop (preferred) or tablet
  • Internet Browser: Chrome, (preferred) or Microsoft Edge (Chromium)
  • Internet Bandwidth: 2-3Mbps (Test your speed)
  • Webcam (Camera usually built into laptop or tablet; external can be used)
  • Headset or Microphone and Speaker (usually built into laptop or tablet)
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