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Course Description

This course is part of the Certificate in Pupil Transportation Management (Pupil). This course will provide participants with the necessary skills and knowledge required for conducting effective negotiations and contract administration. In the first half of the course, participants will learn about basic strategies, tactics and behavioural rules used in the negotiation process, as it relates to bus operator contracts and business staff-board collective agreements. The second half the course will provide an overview of how to effectively administer a business staff-board collective agreement.

Course Topics

The course topics include:

  • Contract Administration, Contract and Common Law
  • Negotiation and Mediation
  • Problem Solving, Conflict Resolution and Reaching Agreements
  • Investigating and Handling Complaints & Grievances
  • Communication and Active Listening

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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Section Title
Contract Management for Pupil Transportation Management
Monday, Tuesday, Wednesday, Thursday
8:30AM to 5:00PM
July 06, 2020 to July 09, 2020
9:00AM to 11:00AM
July 10, 2020
Schedule and Location
Contact Hours
  • Guelph
Delivery Options
Course Fee(s)
Potential Discount(s)
Section Notes

Parking is not included in the course tuition fee. Visit Parking on Campus to register for on campus parking.

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

CourseLink Access beings Monday, June 22, 2020 at 12:01 p.m. ET

Course registration closes Tuesday, June 30, 2020 at 4:00 p.m. ET

View the Continuing Education General Classroom Course Information.

View the Travel and Accommodation information.

View the Hotel Accommodations Discount Information: Rates and Codes

View the Course Policy: Withdrawals, Refunds, Transfer, Cancellations, Postponements and COVID-19.

Students will have the option of completing the final exam online or in class on Friday (Day 5, 9:00-11:00 a.m. ET).

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