Sign Up for Email Updates

Course Description

Hands around a wooden table holding red, blue and green puzzle pieces

Communication is at the heart of everything we do. No matter what our position or role in an organization, we communicate daily in many different ways, for different purposes and with different effects. In this course, we will explore the correlation between effective communication and individual and organizational success.

This course will examine major facets of communication including interpersonal, organizational and mass or public communication. We will apply communication theory, concepts and principles to workplace situations and provide an opportunity to analyze current communication practices and evaluate their effectiveness. There will be many opportunities to engage in discussion with the others. Share organizational best practices. There will also be opportunities for feedback and reflection on individual communication skills from the course instructor and peers.

There are seven units in the course. Each unit includes key ideas relevant to the topic, discussion activities, opportunities for self-reflection and assessment, and readings to provide additional insights and provoke further thought. Some units also include assignments that will provide a vehicle for more in-depth investigation and application of topics.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Recognize the theoretical underpinning of organizational communication and discuss commonly accepted theories.
  • Describe the role communication plays in the work we do and the work done by others around us.
  • Identify and discuss various forms of communication and how to use these forms to enhance the effectiveness of what we do.
  • Analyze the complexity and critical importance of organizational communication.
  • Develop and enhance personal communication skills as writers, listeners, and speakers.
  • Identify and illustrate the elements of an effective presentation and use these concepts to develop and deliver a presentation.
  • Develop and utilize the skills needed to develop and implement an effective communication plan.
  • Express an understanding of the basics of media relations, issues management and crisis communications.
  • Analyze the impact of new technologies and social media on communications and organizations.

Course Topics

  • Communications and Interpersonal Communication
  • Communication Theory
  • Presentation Development
  • Presentation Delivery
  • Communication Planning
  • Media Relations, Issues Management and Crisis Communications
  • New Media


Assessment Item Weight
 Assignment 1: Preparing a Presentation  20%
 Assignment 2: Communication Plan  20%
 Assignment 3: Communication Technology Report  20%
 Small Group Discussions  20%
 Application Discussion  20%
 Total  100%

Please note that the course assessment is subject to change.

Sponsoring Partner

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.


Enrol Now - Select a section to enrol in

Section Title
Communications Management
April 06, 2020 to June 14, 2020
Delivery Options
Course Fee(s)
Potential Discount(s)
Section Notes

The course is delivered entirely online. All course materials are available via Courselink.

Equipment Requirements: You will need a headset, microphone, and webcam that can connect to your computer. 

While the course begins Monday, April 6, 2020, students have access to Courselink beginning Friday, April 3, 2020 at 12:01PM.

Review the Withdrawal, Transfer, and Refund Policy.

If you have any questions or concerns, please contact our main office.

Required fields are indicated by .