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Course Description

Woman sitting at a desk in an office reading paperwork

Workplace Safety and Insurance Board (WSIB) case management is a complex and vital function within the field of disability management.

Develop extensive knowledge of the policies and procedures for determining initial entitlement in a WSIB claim, and gain skills in caseload management to become equipped at administering and managing WSIB claims from both an employer and employee perspective.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Demonstrate a comprehensive understanding of WSIB legislation and how it relates to the Human Rights Code
  • Determine whether an injury or illness is a result of work and reportable under WSIB legislation
  • Differentiate the roles and responsibilities of the workplace parties (e.g., employee, employer, union, treating healthcare professionals, WSIB) within WSIB claims management
  • Develop an early and safe return to work plan, and/or stay at work accommodation(s)
  • Challenge and/or appeal WSIB decisions
  • Prepare for and participate in audits, tribunals, and hearings
  • Provide recommendations regarding improvements to workplace procedures to reduce WSIB costs

Course Topics

  • Legislation Interpretation and Application: WSIB Legislation, Human Rights Code
  • WSIB Eligibility, Reporting Obligations, Completing WSIB Forms
  • WSIB Claims Management Roles and Responsibilities
  • Return to Work and Accommodation: Requirements, Barriers, Best Practices
  • Strategies for Best Practice for Claims Management
  • WSIB Programs (e.g., POC, MTBI, Specialty Clinics)
  • Challenging and/or Appealing WSIB Decisions
  • Audits, Tribunals, and Hearings
  • Strategies for Improving Workplace Procedures and Controlling Overall WSIB Costs

Job Market Overview



Assessment Item Weight
Participation 10%
Assignments 50%
Final Examination 40%
Total 100%

Please note that the course assessment is subject to change.

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.

Enrol Now - Select a section to enrol in
Section Title
WSIB Claims Management Strategies
Remote Instruction
9:00AM to 4:00PM
October 04, 2023 to October 25, 2023
Final Examination
9:00AM to 11:00AM
November 01, 2023
Schedule and Location
Contact Hours
  • Virtual
Delivery Options
Remote Instruction  
Course Fee(s)
Potential Discount(s)
Section Notes

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

CourseLink access begins: Friday, September 29, 2023, at 12:00 a.m. ET.

Course registration ends: Friday, September 29, 2023, at 4:00 p.m. ET.

If due to extenuating circumstances there is a need to reschedule, the rescheduled class will be held on Wednesday, November 1, 2023, 9:00 a.m. to 3:30 p.m. (or portion thereof), and the Final Exam rescheduled for Wednesday, November 8, 2023, 9:00 to 11:00 a.m. ET.

Please view the Withdrawal and Refund Policy - Continuing Education Courses.

Contact the OpenEd Continuing Education team if you require assistance.

This course is delivered remotely and in real time.

Technical Requirements

This course uses the following:

  • CourseLink, the name for the University of Guelph learning management system.
  • Zoom as a video communication tool:
    • Webcam (Built-in or USB plug-in)
    • Headset or a Microphone and Speaker (Built-in, wireless, or USB plug-in)

View the Technical Considerations for CourseLink and Zoom.

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