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Course Description

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Workplace Safety and Insurance Board (WSIB) case management is a complex and vital function within the field of disability management.  As part of the Certificate in Disability Management and Attendance Support, students in the WSIB Claims Management Strategies course will develop knowledge of the policies and procedures for determining initial entitlement in a WSIB claim, as well as develop skills in effective caseload management in order to be equipped at administering and managing WSIB claims from both an employer and employee perspective.

Learning Outcomes

By the end of the course, the learner should be able to:

  • Demonstrate a comprehensive understanding of WSIB legislation and how it relates to the Human Rights Code.
  • Determine whether an injury or illness is a result of work and reportable under WSIB legislation.
  • Differentiate the roles and responsibilities of the workplace parties (e.g., employee, employer, union, treating healthcare professionals, WSIB) within WSIB claims management.
  • Develop an early and safe return to work plan, and/or stay at work accommodation(s).
  • Challenge and/or appeal WSIB decisions.
  • Prepare for and participate in audits, tribunals, and hearings.
  • Provide recommendations regarding improvements to workplace procedures to reduce WSIB costs.

Course Topics

  • Legislation interpretation and application: WSIB legislation, Human Rights Code
  • WSIB eligibility, reporting obligations, completing WSIB forms
  • WSIB claims management roles and responsibilities
  • Return to work and accommodation: Requirements, barriers, best practices
  • Strategies for best practice for claims management
  • WSIB programs (e.g. POC, MTBI, Specialty Clinics)
  • Challenging and/or appealing WSIB decisions
  • Audits, tribunals, and hearings
  • Strategies for improving workplace procedures and controlling overall WSIB costs


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Assignment Weight %
Participation 10
Assignments 50
Final Examination  40

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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