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Course Description

Canadian Flags on Langevin Block in Ottawa

The course explores, from both practical and theoretical perspectives, planning and implementation of programs and services through government departments and agencies and “alternative” processes and structures, sometimes involving non-governmental actors. The course critically evaluates the changing role of bureaucracy; financial and human resource management; and the evolving concepts of responsibility and accountability.

Note: This course can be taken individually or as part of a certificate or diploma program.

Learning Outcomes

By the end of the course, the learner should be able to:

  • Understand of the role that the bureaucracy plays in the Canadian system of government;
  • Appreciate how various organizational theories have impacted the development of public administration in Canada;
  • Demonstrate a knowledge of the organizational forms through which the government delivers a variety of programs and services to the public;
  • Demonstrate an awareness of the evolution of New Public Management in Canada and elsewhere;
  • Critically examine our system of public administration, particularly with respect to the significant changes ushered in with the advent of the New Public Management paradigm;
  • Conduct research using numerous online sources (including government documents, department websites, and online journal articles) to complete a well-researched term paper.
  • Use recent news sources to apply and to critically examine the various theories and concepts presented within the course material.

Course Topics

  • Theories of Bureaucracy and Public Administration
  • Forms of Governmental Organizations
  • New Public Management
  • Alternate Service Delivery (ASD)
  • Public Service Values
  • Bureaucracy and the Political Process
  • Human Resource Management in the Public Sector
  • Financial Management in the Public Sector
  • The Future of Public Administration Reform in Canada

Additional Requirements

Prerequisite(s): 2.00 credits


Assessment Item Weight
Discussions 20%
Online Quizzes 15%
Term Paper 30%
Online Final Exam 35%
Total 100%


Additional Technical Requirements

This course will use the Respondus tool to invigilate one or more exams. In order to use Respondus LockDown Browser, you must meet the following technical requirements:

  1. Operating Systems: Windows 10, 8, 7; Mac OS X 10.10 or higher.
  2. Memory: Windows 2 GB RAM; Mac 512 MB RAM.
  3. For Mac users: Safari must function properly on the computer.
  4. Mac users must have Adobe Flash Player installed to Safari, even if a different browser is normally used.
  5. A broadband Internet connection. It is recommended that you access the Internet via a wired connection.

This course uses Zoom as a video communication tool. A Webcam, a microphone to record video, and headphones/speakers to play back the recording are also needed. In order to use Zoom, you must meet the following technical requirements:

  1. An internet connection – broadband wired or wireless (3G or 4G/LTE)
  2. Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  3. A webcam or HD webcam - built-in or USB plug-in

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

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