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Course Description

As operational demands of organizations continue to evolve, it is necessary to understand the process for securing external vendors to provide products, services and desired price points.

Learn about a variety of vendor management philosophies, approaches and resources that will guide you in effectively managing vendor relationships. Using an active learning process, you will engage in case studies, hands-on activities, and workplace scenarios to develop an integrated understanding of how vendors are managed so you can maximize your performance and success within your organization.

The course will focus on ways to identify, understand and comply with relevant legislation and regulations, so you can uphold an ethical approach to achieving your desired results.

While more broadly applicable, the course focuses on a public sector context and utilizes examples from school board and municipal environments. You are invited to apply your knowledge and experience while engaging in the learning.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Articulate how vendor relationships impact an organization
  • Incorporate best-in-class vendor criteria in contracts and tender documents
  • Adhere to legislation and regulations that impact vendor management
  • Utilize the strengths of high performing teams to extract higher value for your customers and organization
  • Utilize a vendor contract to provide the framework for managing the relationship more effectively
  • Identify the inter-relationship and differences between external and internal vendor and stakeholders
  • Explain the importance of effective relationships with vendors and the impact of relationship breakdown
  • Utilize key performance indicators and your personal techniques for managing vendor information
  • Effectively engage in difficult and productive conversations with vendors
  • Demonstrate improvements and gains through enhanced vendor management policies and/or practices
  • Uphold an ethical approach to vendor management

Course Topics

  • Components of Vendor Management
  • Culture, Trust, and Accountability
  • Customer Centricity in Procurement—Building the Foundation to Vendor Management
  • Vendor Influence
  • Evolution of Vendor Management
  • Vendor Management Key Drivers
  • Vendor Management in the Public Sector Versus the Private Sector
  • High Performing Teams
  • Informational, Influential, and Strategic Vessels in Vendor Management
  • Vendor Performance and Vendor Evaluation
  • Developing and Implementing a Vendor Management System
  • Future Sourcing and Other Procurement Challenges

Assessment

Assessment Item Weight
Class Participation 15%
Quizzes 25%
Group Assignment: Customer Centricity in Procurement 15%
Group Assignment: Electronic Document Management System 10%
Final Examination 35%
Total 100%

Please note that the course assessment is subject to change.

Sponsoring Partner

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.

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Enrol Now - Select a section to enrol in
Section Title
Vendor Management
Type
Remote Instruction
Days
Wednesday
Time
11:30AM to 1:30PM
Dates
January 25, 2023
Type
Remote Instruction
Days
Thursday
Time
9:00AM to 3:30PM
Dates
January 26, 2023
Type
Remote Instruction
Days
Thursday
Time
9:00AM to 3:30PM
Dates
February 02, 2023
Type
Remote Instruction
Days
Thursday
Time
9:00AM to 3:30PM
Dates
February 09, 2023
Type
Remote Instruction
Days
Thursday
Time
9:00AM to 3:30PM
Dates
February 16, 2023
Type
Final Examination
Days
Friday
Time
9:00AM to 11:00AM
Dates
February 17, 2023
Schedule and Location
Contact Hours
30.0
Location
  • Virtual
Delivery Options
Remote Instruction  
Potential Discount(s)
Section Notes

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

If due to extenuating circumstances there is a need to reschedule, the rescheduled class will be held on Thursday, February 23, 2023, 9:00 a.m. to 3:30 p.m. (or portion thereof), and the Final Exam rescheduled for Friday, February 24, 2023, 9:00 to 11:00 a.m. ET.

CourseLink access begins Wednesday, January 18, 2022, at 12:00 a.m. ET.

Remote Delivery Orientation - CourseLink & Zoom: Wednesday, January 25, 2022, 11:30 a.m. to 1:30 p.m. ET. Note: If you have already attended a Remote Delivery Orientation for a course in this certificate program you are strongly encouraged to do so.

This course is delivered remotely in real time and uses the following:

* CourseLink (The name for the University of Guelph learning management system)

* Zoom (Video conferencing service for virtual meetings/classes)

You will need the following:

* Computer

* Webcam (Built-in or USB plug-in)

* Headset or a Microphone and Speaker (Built-in, wireless, or USB plug-in)

View the Technical Considerations for CourseLink and Zoom.

View the Course Policy: Withdrawals, Refunds, Transfer, Cancellations, Postponements - Continuing Education courses under six weeks in duration.

Contact the OpenEd Continuing Education team if you require assistance.

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