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Course Description

As operational demands of organizations continue to evolve, it is necessary to understand the process for securing external vendors to provide products, services and desired price points.

Learn about a variety of vendor management philosophies, approaches and resources that will guide you in effectively managing vendor relationships. Using an active learning process, you will engage in case studies, hands-on activities, and workplace scenarios to develop an integrated understanding of how vendors are managed so you can maximize your performance and success within your organization.

The course will focus on ways to identify, understand and comply with relevant legislation and regulations, so you can uphold an ethical approach to achieving your desired results.

While more broadly applicable, the course focuses on a public sector context and utilizes examples from school board and municipal environments. You are invited to apply your knowledge and experience while engaging in the learning.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Articulate how vendor relationships impact an organization
  • Incorporate best-in-class vendor criteria in contracts and tender documents
  • Adhere to legislation and regulations that impact vendor management
  • Utilize the strengths of high performing teams to extract higher value for your customers and organization
  • Utilize a vendor contract to provide the framework for managing the relationship more effectively
  • Identify the inter-relationship and differences between external and internal vendor and stakeholders
  • Explain the importance of effective relationships with vendors and the impact of relationship breakdown
  • Utilize key performance indicators and your personal techniques for managing vendor information
  • Effectively engage in difficult and productive conversations with vendors
  • Demonstrate improvements and gains through enhanced vendor management policies and/or practices
  • Uphold an ethical approach to vendor management

Course Topics

  • Components of Vendor Management
  • Culture, Trust, and Accountability
  • Customer Centricity in Procurement—Building the Foundation to Vendor Management
  • Vendor Influence
  • Evolution of Vendor Management
  • Vendor Management Key Drivers
  • Vendor Management in the Public Sector Versus the Private Sector
  • High Performing Teams
  • Informational, Influential, and Strategic Vessels in Vendor Management
  • Vendor Performance and Vendor Evaluation
  • Developing and Implementing a Vendor Management System
  • Future Sourcing and Other Procurement Challenges


Assessment Item Weight
Class Participation 15%
Quizzes 25%
Group Assignment: Customer Centricity in Procurement 15%
Group Assignment: Electronic Document Management System 10%
Final Examination 35%
Total 100%

Please note that the course assessment is subject to change.

Sponsoring Partner

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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