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Course Description

PSW sitting with and smiling at an elderly client.

Personal support workers use communication skills every day in interactions with colleagues, clients and their families.

Enhance a variety of communication skills that support you to build and maintain professional relationships, accurately report on client health and well-being, and create meaningful connections with clients and their families.

Earn a digital badge in this course to share your achievement!

Learning Outcomes

Upon successful completion of this course, you will be able to:

  1. Use active listening skills to build positive relationships with clients, families, and team members
  2. Extract, prioritize and communicate important information with accuracy to team members
  3. Evaluate the context surrounding communication with clients, families and team members and adapt communication responses appropriately
  4. Adapt communication to a variety of situations such as client age and health status, and professional relationship to support positive client and team interactions
  5. Analyze communication barriers within a given situation and implement strategies to resolve challenges

Course Topics

  • Communication Process
  • Context and Barriers
  • Observing and Listening
  • Clarifying and Speaking
  • Reflecting and Sharing

Additional Requirements

  • This course is intended for those working within the Personal Support Worker field and for adult learners who are at least 18 years of age.
  • There are no prerequisites for this course
  • You can expect to spend 8 hours per week to complete the course content, readings, activities, and assignments.


Assessment Item Weight Learning Outcomes
Discussion Posts & Participation 25% 1, 2, 3, 4, 5
Self-Reflective Journal 40% 1, 2, 3, 4, 5
Partner Activity 35% 1, 4, 5
Total 100%  

Please note that the course assessment is subject to change.

Sponsoring Partners

OSAP Eligibility

This course is eligible for Ontario grant and loan assistance through the Ontario Student Assistance Program (OSAP) for Micro-credentials. Learn more about how to apply for OSAP assistance.

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.

Enrol Now - Select a section to enrol in
Section Title
Communication for PSW Practice
June 17, 2024 to July 21, 2024
Contact Hours
Delivery Options
Course Fee(s)
Tuition Fee $299.00
Reading List / Textbook
This course does not use a textbook.
Section Notes

Please view the Withdrawal and Refund Policy - Continuing Education Courses.

If you are new to online learning we encourage you to visit our Online Learning at UofG resource page.

There are no textbooks or additional materials required in this course.

If you require assistance, please contact our main office.

This course is eligible for Ontario grant and loan assistance through the Ontario Student Assistance Program (OSAP) for Micro-credentials.  Learn more about how to apply for OSAP assistance.

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