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Course Description

PSW sitting with and smiling at an elderly client.

Personal support workers use communication skills every day in interactions with colleagues, clients and their families.

Enhance a variety of communication skills that support you to build and maintain professional relationships, accurately report on client health and well-being, and create meaningful connections with clients and their families.

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Learning Outcomes

Upon successful completion of this course, you will be able to:

  1. Use active listening skills to build positive relationships with clients, families, and team members
  2. Extract, prioritize and communicate important information with accuracy to team members
  3. Evaluate the context surrounding communication with clients, families and team members and adapt communication responses appropriately
  4. Adapt communication to a variety of situations such as client age and health status, and professional relationship to support positive client and team interactions
  5. Analyze communication barriers within a given situation and implement strategies to resolve challenges

Course Topics

  • Communication Process
  • Context and Barriers
  • Observing and Listening
  • Clarifying and Speaking
  • Reflecting and Sharing

Additional Requirements

  • This course is intended for those working within the Personal Support Worker field and for adult learners who are at least 18 years of age.
  • There are no prerequisites for this course
  • You can expect to spend 8 hours per week to complete the course content, readings, activities, and assignments.


Assessment Item Weight Learning Outcomes
Discussion Posts & Participation 25% 1, 2, 3, 4, 5
Self-Reflective Journal 40% 1, 2, 3, 4, 5
Partner Activity 35% 1, 4, 5
Total 100%  

Please note that the course assessment is subject to change.

Sponsoring Partners

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

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