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Course Description

Close-up of a PSW holding a client's hand.

Personal support workers need to possess and nurture the ability to understand and share in the feelings of others along with their drive to help.

Develop personal and professional resiliency by recognizing factors that lead to burnout and compassion fatigue. Establish a toolkit of strategies that promote compassion and empathy for self, clients and team members.

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Learning Outcomes

Upon successful completion of this course, you will be able to:

  1. Use self-reflection and self-awareness practices to recognize internal emotions and their impact on self and others
  2. Employ strategies to understand and respond appropriately to the perspectives and emotions of clients, families and team members
  3. Examine factors that contribute to burnout and compassion fatigue and implement tools to build resiliency
  4. Draw upon practices to maintain compassion and empathy for self, clients, and team members when faced with challenging situations

Course Topics

  • Compassion & Empathy
  • The Cost of Caring
  • Resiliency
  • Self-Care, Empathy, and Wellness
  • More than a Spa Visit – PSW Self-Care

Additional Requirements

  • This course is intended for those working within the Personal Support Worker field and for adult learners who are at least 18 years of age.
  • There are no prerequisites for this course
  • You can expect to spend 8 hours per week to complete the course content, readings, activities, and assignments.


Assessment Item Weight Learning Outcomes
Compassionate Care Reflective Assignment 15%

1, 2, 4

Put it into Practice Plan - Part 1


30% 1, 3, 4

Put it into Practice Plan - Part 2

(SMART Goals)

30% 1, 2, 3, 4

Put it into Practice Plan - Part 3

(Action Plan)

25% 1, 3, 4
Total 100%  

Please note that the course assessment is subject to change.

Sponsoring Partners

OSAP Eligibility

This course is eligible for Ontario grant and loan assistance through the Ontario Student Assistance Program (OSAP) for Micro-credentials. Learn more about how to apply for OSAP assistance.


Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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