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Course Description

Help injured or ill employees achieve their maximum level of functioning and ability. Learn how to implement the appropriate accommodations to help employees remain at work or facilitate a safe and timely return to work.

You will examine key concepts and models, critical legislation and regulations, and best practices for dealing with complex disability case management. By engaging in an active learning approach with case studies and workplace scenarios, you will be able to strengthen your complex disability case management skills.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Apply advanced concepts of disability case management
  • Recognize the internal and external factors—legislation, regulations, policy, insurance benefits, human resources, collective agreements—that influence disability case management
  • Identify characteristics of a disability occupational or non-occupational claim, patterns of disability and incidence, and their impact on the workplace
  • Develop and coordinate chronic/complex treatment plans—such as needs assessments, job analysis and modifications, transitional work planning and implementation, and evaluation of the process and program—using current concepts and evidence-based best practices
  • Utilize resources needed to proactively and efficiently manage chronic/complex claims to maximize benefit and outcome
  • Employ effective measurement, communication and reporting strategies

Course Topics

  • Legislation and Regulations
  • Case Definition and Profile
  • Case Analysis
  • Remain at Work/Return to Work
  • Workers' Compensation
  • Shared Responsibilities – Employee and Manager
  • Timely Decisions on Benefits
  • Eligibility and Entitlement
  • Administration of Claims
  • Proactive Discussions
  • Rehabilitation
  • Appeals
  • Quality Assurance, Audits, and Evaluation of Outcomes

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


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Section Title
Complex Disability Case Management
Monday, Tuesday, Wednesday, Thursday
8:30AM to 5:00PM
July 13, 2020 to July 16, 2020
9:00AM to 11:00AM
July 17, 2020
Schedule and Location
Contact Hours
  • Guelph
Delivery Options
Course Fee(s)
Potential Discount(s)
Section Notes

Parking is not included in the course tuition fee. Visit Parking on Campus to register for on campus parking.

Early bird registration ends 60 days ($855.00) and 30 days ($895.00) prior to the start of the course. Regular registration is less than 30 days prior to the start of the course ($955.00).

CourseLink Access beings Monday, June 29, 2020 at 12:01 p.m. ET

Course registration closes Tuesday, July 7, 2020 at 4:00 p.m. ET

View the Continuing Education General Classroom Course Information.

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View the Course Policy: Withdrawals, Refunds, Transfer, Cancellations, Postponements and COVID-19.

Students will have the option of completing the final exam online or in class on Friday (Day 5, 9:00-11:00 a.m. ET).

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