Sign Up for Email Updates

Course Description

Help injured or ill employees achieve their maximum level of functioning and ability. Learn how to implement the appropriate accommodations to help employees remain at work or facilitate a safe and timely return to work.

Examine key concepts and models, critical legislation and regulations, and best practices for dealing with complex disability case management. By engaging in an active learning approach with case studies and workplace scenarios, you will be able to strengthen your complex disability case management skills.

Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Explain and employ advanced concepts of disability case management
  • Examine external and internal factors that influence disability case management (e.g., legal obligations, internal policies and procedures, organizational culture)
  • Assess complex disability case files and the various processes to achieve successful outcomes
  • Apply critical thinking to assess and manage complex disability cases
  • Utilize resources needed to proactively and efficiently manage claims to maximize benefit and outcome (e.g., timely and effective communications with health care professional, including third party assessments)
  • Employ effective collaboration with all stakeholders

Course Topics

  • Complex Disability Case Management Legal Obligations
  • Internal and External Factors related to Complex Disability Management
  • Role of the Physician and Third-Party Assessments
  • Innocent Absenteeism or Frustration of Contract


Assessment item Weight
Group Assignment 1: Complex Case Study and Competing Factors 20%
Group Assignment 2: Accommodation and Arbitration Analysis 20%
Group Assignment 3: First Steps in Managing a Complex Case 20%
Group Assignment 4: Unravelling a Complex Case 20%
Final Examination 20%
Total 100%

Please note that the course assessment is subject to change. 

Applies Towards the Following Certificates

Technical Requirements

You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).

*Course details are subject to change.

Enrol Now - Select a section to enrol in
Section Title
Complex Disability Case Management
Online Synchronous
9:00AM to 4:00PM
October 02, 2024 to October 30, 2024
Schedule and Location
Contact Hours
  • Virtual
Delivery Options
Remote Instruction  
Course Fee(s)
Potential Discount(s)
Section Notes

CourseLink access begins September 27,2024 at 12:00 a.m. ET

Course registration closes September 27, 2024 at 11:59 p.m. ET

*If one or more classes need to be rescheduled due to extenuating circumstances, the rescheduled class will be held on Wednesday, October 30, 2024 from 9am - 4pm and the assessment rescheduled date to Wednesday, November 6, 2024.

This course uses CourseLink, the University of Guelph’s Learning Management System, and the video conferencing tool, Zoom. Please ensure you have the technical requirements to participate in the course.

You are required to attend all scheduled online synchronous (live online) sessions every Wednesday from 9am - 4pm (ET).

Assignments may be due after the final live online class date. Details will be provided in the Course Outline.

Please ensure that you are familiar with the Withdrawal, Transfer and Refund policy – Continuing Education Courses - Face-to-Face (Remote Instruction) and Intensive Courses Under Six Weeks in Length.

If you are new to online learning, we encourage you to visit our Online Learning at UofG resource page.

Required fields are indicated by .