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Course Description

Group of four PSWs smiling together.

As an important part of multidisciplinary teams caring for clients, personal support workers must work collaboratively with colleagues to ensure they are serving the best interests of their clients.

Learn strategies to care for yourself, promote team performance, and influence and foster a positive, collaborative working environment.

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Learning Outcomes

Upon successful completion of this course, you will be able to:

  1. Examine characteristics of high performing teams and analyze your own team’s dynamics
  2. Determine how you can contribute to team performance as an individual contributor and influencer (informal leader)
  3. Employ strategies to enhance team performance, build trust, open communication, give and receive feedback, manage conflict and enhance mutual respect
  4. Select approaches to manage self in a changing environment

Course Topics

  • What is a Team?
  • High-Performing Teams/The Five Team Dysfunctions
  • Giving and Receiving Feedback Effectively
  • Managing Team Conflict
  • Teamwork from the Inside Out

Additional Requirements

  • This course is intended for those working within the Personal Support Worker field and for adult learners who are at least 18 years of age.
  • There are no prerequisites for this course
  • You can expect to spend 8 hours per week to complete the course content, readings, activities, and assignments.


Assessment Item Weight Learning Outcomes
Stages of Team Development Discussion 10% 1, 2
High-Performing Teams Assignment 25% 1, 2
Giving and Receiving Feedback Assignment 25% 3
Conflict at Work Discussion 15% 2, 3
Self-Care Assignment 25% 2, 4
Total 100%  

Please note that the course evaluation is subject to change.

Sponsoring Partners

OSAP Eligibility

This course is eligible for Ontario grant and loan assistance through the Ontario Student Assistance Program (OSAP) for Micro-credentials. Learn more about how to apply for OSAP assistance.

Applies Towards the Following Certificates

Technical Requirements

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*Course details are subject to change.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

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